Legal

Draft Privacy Policy · Prepared July 11, 2026 · Not yet published as sale terms.

CrazyToad is local-first. The desktop app has no product-usage analytics: we do not measure which features you use or collect your code, prompts, files, or agent-session contents as telemetry. The account, subscription, entitlement, update, diagnostic, and support services process the limited data described below.

What we collect

Launch waitlist: if you ask to be notified, we store your email address so we can send one launch email. You can request removal any time by emailing support.
Trial and purchase: Stripe, through Stripe Managed Payments and acting as merchant of record, processes your email, payment method, billing country, tax, trial, invoice, refund, dispute, and subscription events. CrazyToad receives identifiers and status metadata needed to provide access. We never receive or store your full card number.
Account and entitlement: we process your verified email, authentication sessions, subscription state, paid-through date, plan, device handles and labels, entitlement refresh results, application version, and security-update eligibility. One individual subscription supports two active Windows devices.
Commerce and reliability: we record trial activation, conversion, cancellation reason when supplied, entitlement-refresh success or failure, webhook processing health, and security-relevant authorization failures. We do not attach code, prompts, project names, or feature-usage history to these events.
Support: when you raise a ticket, we process its text, attachments, replies, status, investigation evidence, and diagnostics you explicitly choose to upload. CrazyToad or configured AI providers may process this material to investigate and answer the request. Do not submit secrets or unrelated personal data.
Optional diagnostics: a report is sent only after you preview and approve it. Reports may contain app logs, version, operating-system details, error context, and files you deliberately attach. Raw diagnostic reports are deleted after 30 days unless law or an active security investigation requires longer retention.

What we do not collect

No advertising tracking or sale of personal information.
No automatic collection of source code, prompts, files, or agent-session contents.
No full payment-card storage by CrazyToad.

Processors we use

Stripe Managed Payments as merchant of record for checkout, payment, tax, subscription management, fraud, and disputes.
Resend for transactional email.
Cloudflare for the website, account, entitlement, support, security, and signed-download control plane.
Your configured AI providers when you choose to use them in the product or submit a support request that requires AI-assisted investigation.

Retention and rights

We keep waitlist emails until the launch notice or deletion request; raw opt-in diagnostics for 30 days; authentication and device records while needed for account security; and commerce, tax, refund, dispute, consent, and support records for the period needed to provide the service, prevent abuse, and meet legal or accounting obligations. You may request access, correction, export, or deletion, subject to records we must retain by law.

Contact

Privacy questions: support@crazytoad.dev. Security reports: security@crazytoad.dev. Do not include exploit code, credentials, or customer data in an initial report.

Draft Subscription Terms · Prepared July 11, 2026 · Checkout remains disabled.

By starting a trial, purchasing, or using CrazyToad (the "Software"), you agree to these terms and the applicable Stripe-hosted checkout terms.

1. License grant

While your entitlement is active, CrazyToad grants you a personal, revocable, non-exclusive, non-transferable right to install and use the Software on up to two active Windows devices you own or control. You may not resell, sublicense, redistribute, share account access, bypass access controls, or use one individual subscription for multiple people.

2. Trial, billing, and cancellation

The trial lasts 14 days and requires a payment method. Unless canceled, it renews automatically at the price and interval shown at checkout. A reminder is sent three days before the first charge.
Base pricing is $20 monthly or $200 yearly, or €20 monthly or €200 yearly. Stripe adds applicable sales tax, VAT, or GST based on the buyer's location.
Cancellation stops the next renewal. Full access continues through the paid-through date. Stripe's hosted billing portal provides cancellation, invoices, and payment-method management.
A failed renewal receives up to seven days of warning grace while payment recovery runs. Refunds, chargebacks, fraud, pause, or expiry may end full access earlier as permitted by law.

3. Entitlement and expiry

The app periodically refreshes a signed entitlement and may continue offline for up to seven days after a successful check, never beyond a known paid-through boundary. After entitlement expiry, execution and changes are disabled, but account access, billing, history, copying, diagnostics, and data export remain available in read-only mode. Security-only updates may remain available; feature updates require an active entitlement.

4. Bring your own AI subscription

CrazyToad orchestrates AI coding tools such as claude, codex, and gemini using your own accounts and subscriptions. We do not provide AI compute, are not affiliated with those providers, and are not responsible for their availability, pricing, output, or terms.

5. Acceptable use and automation

You are responsible for how you use the Software and its agents, including code changes, commands, schedules, remote hosts, provider costs, and external effects. Review important work, keep backups, use appropriate permission modes, and use the Software lawfully. CrazyToad may suspend access for fraud, account sharing, attacks, or material breach.

6. Support and updates

Support is best effort. No response time, feature delivery, update cadence, or service-availability SLA is promised. A support ticket or agent proposal is not a promise that a requested change will ship. If CrazyToad permanently shuts down, the intended continuity measure is a signed final build preserving local access and export, where legally and technically possible.

7. No warranty

The Software is provided as is, without warranty of any kind, express or implied. We do not warrant that it will be error-free or uninterrupted. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages, lost data, or lost profits arising from its use. Always keep backups and review what agents do before trusting it in production.

8. Refunds and consumer rights

See the Refund Policy. Mandatory consumer rights and Stripe Managed Payments' merchant-of-record obligations always apply.

9. Changes

Material changes apply prospectively and will be communicated where required. The terms accepted for an existing paid period continue to govern that period.

Contact

support@crazytoad.dev

Draft Refund and Cancellation Policy · Prepared July 11, 2026

Trial and first charge

Cancel through Stripe's hosted billing portal before the 14-day trial ends and no subscription charge is due. We send a reminder three days before the first charge. If the first charge completes and CrazyToad is not right for you, request a goodwill refund within seven days of that charge. This goodwill policy does not reduce any non-waivable consumer right.

Renewals and cancellation

Cancellation normally takes effect at the end of the current paid period; partial-period refunds are not automatic.
Duplicate charges, confirmed billing errors, mandatory withdrawal rights, and other legal rights are handled through Stripe Managed Payments and CrazyToad support.
Fraud, chargebacks, or refunded transactions may move the app to read-only mode.
AI-provider subscriptions, API usage, cloud hosts, and third-party purchases are separate and cannot be refunded by CrazyToad.

How to request help

Use the account support portal with the purchase email and include the invoice identifier, app version, and a concise explanation. Do not email full card details, provider secrets, private keys, or unrelated source code.

Contact

support@crazytoad.dev